Privacy Policy
1. Data Protection at a Glance
General Information
The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Detailed information on data protection can be found in the privacy policy below this text.
Data Collection on Our Website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the site’s legal notice (Impressum).
How do we collect your data?
Some data is collected when you provide it to us, for example by filling in a contact form.
Other data is automatically collected by our IT systems when you visit the website. This includes mainly technical data (e.g. browser, operating system, time of page access). This data is collected automatically as soon as you enter our website.
Why do we use your data?
Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to request information, free of charge, at any time about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. If you have further questions about data protection, you can contact us at the address provided in the legal notice. You also have the right to lodge a complaint with the relevant supervisory authority.
Analysis Tools and Third-Party Tools
When you visit our website, your browsing behavior may be statistically analyzed using cookies and analytics tools. This analysis is usually anonymous and cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For details, see the section „Third-party modules and analytics tools“ in this privacy policy.
2. General Notes and Mandatory Information
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data will be collected. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this happens.
Please note: data transmission over the internet (e.g. communication via email) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.
Information on the Responsible Body
The responsible body for data processing on this website is:
DMZ Dentaprime EAD
Managing Director: Dr. Ivanka Kalaydzhieva
Address: Graf-Ignatiev-Str. 17, Office 5,9028
Varna,Bulgaria
Phone: +359 (52) 36 20 23
E-mail: service@dentaprime.com
The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal message by e-mail. The lawfulness of the data processing carried out up to the time of revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority
In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.cpdp.bg/en/index.php.
Right to data portability
You have the right to
have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
SSL or TLS encryption
This site uses
SSL or TLS encryption for security reasons and to protect the transmission of
confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the
address bar of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing
and, if necessary, a right to correction, blocking or deletion of this data. For this and other questions on the subject of personal data, you can contact us at any time at the address given in the imprint.
Objection to Promotional Emails
We hereby object to the use of contact data published as part of the legal notice obligation for sending unsolicited advertising and information materials. The site operators reserve the right to take legal action in the case of unsolicited advertising, such as spam emails.
3. Data Protection Officer
Statutory Data Protection Officer
We have appointed a Data Protection Officer for our company.
E-Mail: privacy@dentaprime.com
4. Data Collection on Our Website
Cookies
Our website uses so-called cookies. Cookies do not harm your device and do not contain viruses. They serve to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your device and saved by your browser.
Most of the cookies we use are “session cookies,” which are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can configure your browser to notify you about the use of cookies and only allow cookies in individual cases, block them in specific cases or entirely, and automatically delete cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Cookies necessary for electronic communication processes or the provision of certain functions (e.g., shopping cart) are stored based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically correct and optimized provision of its services. Any other cookies (e.g., for analyzing your browsing behavior) are described separately in this privacy policy.
Server Log Files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of server request
- IP address
This data will not be combined with other data sources.
The basis for data processing is Art. 6(1)(b) GDPR, which permits data processing to fulfil a contract or pre-contractual measures.
Contact Form
If you send us inquiries via the contact form, your information from the form, including the contact details you provided, will be stored by us to process the inquiry and follow-up questions. We do not share this data without your consent.
Processing of the data entered in the contact form is based solely on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time by sending us an informal email. The legality of processing data up to the point of revocation remains unaffected.
We retain your data until you request deletion, revoke your consent, or the purpose for storage no longer applies (e.g., after processing your request is completed). Legal retention obligations remain unaffected.
Comment Function on This Website
When using the comment function, we collect your comment, the time of comment creation, your email address, and if not posting anonymously, your chosen username.
Retention Period of Comments
Comments and associated data (e.g., IP address) are stored and remain on our website until the content being commented on is completely deleted or the comments must be deleted for legal reasons (e.g., offensive comments).
Legal Basis
Storage of comments is based on your consent (Art. 6(1)(a) GDPR). You may revoke your consent at any time with an informal email. The legality of data processing prior to the revocation remains unaffected.
5. Analytics Tools and Advertising
Google Analytics
This website uses functions of the web analytics service Google Analytics, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called „cookies“—text files stored on your computer that enable the analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA.
The storage of Google Analytics cookies is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both the web offering and advertising.
IP Anonymization
We have activated the IP anonymization feature on this website. This means that Google truncates your IP address within the European Union or other parties to the Agreement on the European Economic Area before transmitting it to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. Google uses this information on behalf of the operator of this website to evaluate your use of the site, compile reports on website activity, and provide further services related to website usage and internet usage. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that doing so may prevent you from using the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of that data by Google by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=en.
Objection to Data Collection
You can prevent the collection of your data by Google Analytics by clicking on the following link: [Deactivate Google Analytics]. An opt-out cookie will be set, preventing the collection of your data during future visits to this website.
More information about how Google Analytics handles user data can be found in Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en.
Data Processing Agreement
We have entered into a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic Features in Google Analytics
This website uses the “demographic features” function of Google Analytics. This allows reports to be generated containing information on the age, gender, and interests of site visitors. These data are derived from interest-based advertising by Google and third-party visitor data. This data cannot be attributed to any specific individual. You can disable this feature at any time in your Google account settings or generally prevent Google Analytics from collecting your data.
Microsoft Advertising
We use Microsoft Advertising by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
The purpose of data processing is marketing and performance measurement (conversion tracking). We learn the total number of users who clicked on a Microsoft ad and were redirected to a conversion-tagged page. Personal identification is not possible.
Microsoft Advertising uses technologies such as cookies and tracking pixels. When you click on a Microsoft ad, a conversion tracking cookie is set. This cookie expires after a limited time and does not serve personal identification. Information that may be collected includes: IP address, browser, device type, referrer URL, and the URL of our website.
Data may be transferred to the USA. Microsoft is certified under the EU-U.S. Data Privacy Framework (TADPF).
Data is processed only with your consent in accordance with Art. 6(1)(a) GDPR and §25(1) TTDSG. You can revoke your consent at any time.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords and conversion tracking, a service provided by Google Inc.
When you click on a Google ad, a cookie is set for conversion tracking. These cookies expire after 30 days and are not used to identify users personally. If a user visits certain pages on the site and the cookie is still valid, Google and we can tell that the user clicked the ad and was redirected to that page.
Each Google AdWords customer receives a different cookie. The information collected is used to create conversion statistics for customers using conversion tracking.
If you don’t want to participate in tracking, you can disable the cookie via your browser settings. You will then not be included in the tracking statistics.
More information can be found in Google’s privacy policy: https://www.google.de/policies/privacy/.
https://business.safety.google/privacy/
Google reCAPTCHA
We use “Google reCAPTCHA” on our websites, provided by Google Inc.
Its purpose is to determine whether data input is done by a human or an automated system. reCAPTCHA analyzes user behavior (e.g. IP address, mouse movements) in the background as soon as the user visits the site. This data is transmitted to Google.
The processing is based on Art. 6(1)(f) GDPR for protection against abuse and spam.
For more information, see: https://www.google.com/intl/en/policies/privacy// und https://www.google.com/recaptcha/intro/android.html.
Facebook Pixel
We use Facebook Pixel by Facebook Inc., 1601 S. California Ave, Palo Alto, CA, USA for conversion tracking.
This allows us to track user actions after they click on a Facebook ad and are redirected to our website. This helps evaluate ad effectiveness and optimize future campaigns.
Data collected is anonymous to us, but Facebook may associate it with your Facebook account. Data is processed per Facebook’s privacy policy: https://www.facebook.com/about/privacy/ You can disable “Custom Audiences” at: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
We also use pixels from EU-based providers like A&S Online GmbH, Salesforce.com, Adroll.com, and Outbrain.com. You can opt out of interest-based advertising via: http://www.youronlinechoices.com/de/praferenzmanagement/
6. Newsletter
Newsletter Data
If you would like to receive the newsletter offered on our website, we need your email address and information that allows us to verify that you are the owner of the provided email address and agree to receive the newsletter. No other data is collected or only on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.
The processing of data entered in the newsletter registration form is based exclusively on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time—for example, via the “Unsubscribe” link in the newsletter. The legality of the data processing already carried out remains unaffected by the revocation.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe and deleted after cancellation of the newsletter. Data stored for other purposes (e.g., email addresses for the member area) remain unaffected.
7. Plugins und Tools
YouTube
Our website uses plugins from YouTube, a site operated by Google. The operator is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our pages with a YouTube plugin, a connection is established to YouTube’s servers. YouTube is informed which of our pages you visited.
If you are logged into your YouTube account, YouTube can associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube in the interest of presenting our online offerings in an attractive way. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.
More information on the handling of user data is available in YouTube’s privacy policy: https://www.google.de/intl/en/policies/privacy.
Vimeo
Our website uses plugins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New
York, New York 10011, USA.
When you visit one of our pages equipped with a Vimeo plugin, a connection to Vimeo’s servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to Vimeo’s server in the United States.
If you are logged in to your Vimeo account, you enable Vimeo to assign your surfing behavior directly to your
personal profile. You can prevent this by logging out of your Vimeo account.
For more information on the handling of user data, please refer to Vimeo’s privacy policy at: https://vimeo.com/privacy.
Google Web Fonts
This site uses so-called web fonts, which are provided
by Google, for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.
For this purpose, the browser you use must connect to Google’s servers. This makes Google aware that our website has been accessed via your IP address. The use
of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.
If your browser does not support Web Fonts, a default font will be used by your computer.
For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and Google’s privacy policy: https://www.google.com/policies/privacy/.
Google Maps
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043, USA.
In order to use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has
no influence on this data transfer.
The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.
More information on the handling of user data can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.
Messaging Services
By sending a start message to the company specified in the imprint (hereinafter referred to as the sender), I agree in accordance with Art. 6 (1) (a) GDPR that the sender may use my personal data (e.g. surname and first name, telephone number, messenger ID, profile picture, messages) for direct communication and the data processing required for this purpose using the selected messenger. To use this service, an existing messaging account with the respective provider is required.
The responsible provider of the messenger is
- WhatsApp: WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA with the privacy policy available at https://www.whatsapp.com/legal/#privacy-policy
- Facebook Messenger: Facebook Messenger the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA with the privacy policy available at www.facebook.com/about/privacy
- Telegram: Telegram the Telegram Messenger LLP 71-75 Shelton Street, Covent Garden, London, United Kingdom with the privacy policy available at https://telegram.org/privacy
- Insta News: Insta News the Pylba Inc., 314 27th Avenue, San Mateo, CA, 94403, USA with the privacy policy available at apps.pylba.com/privacy
I am aware that the respective provider receives personal data (in particular metadata of communication) that is also processed on servers in countries outside the EU (e.g. USA) where no adequate level of data protection can be guaranteed. However, Whatsapp Inc and Facebook Inc are certified under the Privacy Shield Agreement and thus offer a guarantee of compliance with European data protection law. Further information can be found in the privacy policy of the respective messenger above. The sender has neither precise knowledge nor influence on the data processing by the respective provider.
Your consent to this data processing can be freely revoked at any time by entering „STOP“ in the respective messenger.
To have all data stored by you with our service provider removed, send a message with the text „DELETE ALL DATA“ via your messenger.
To provide this service, the technical service provider WhatsBroadcast GmbH, Herzog-Heinrich-Str. 9, 80336 Munich, Germany, is used as the sender’s processor.
Website Chat
Dentaprime uses on the website userlike.com, a live chat of the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the live chat like a contact form to chat with our staff in near real-time. When the chat starts, personal data is collected.
- the date and time of the call,
- Browser type/version,
- IP address
- operating system used,
- URL of the previously visited website,
- Amount of data sent.
- First name, surname
- E-mail address
Depending on the course of the conversation with our employees, further personal data may be generated in the chat, which you will enter. The nature of this data depends heavily on your request or the problem you are describing to us.
All our employees have been and are trained on the topic of data protection and instructed in the secure and confidential handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addendum to the obligation to maintain confidentiality and observe data protection in their employee contracts.
By calling up the website dentaprime.com, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront. The chat widget practically represents the source code that runs on your computer and enables the chat.
In addition, Userlike stores the history of the live chats. This serves the purpose of sparing you extensive explanations of the history of your enquiry as well as for constant quality control of our live chat offer. If you do not wish this, please feel free to let us know using the contact details below. Saved live chats will then be deleted by us immediately.
